FREQUENTLY ASKED QUESTIONS
Where is Termas de Jahuel located?
Hotel Termas de Jahuel is located in Santa María, San Felipe, in Chile’s Valparaíso Region, just 90 minutes from Santiago. A sólo 90 minutos de Santiago.
How do I get there from Santiago?
From Santiago, take Route 5 North, then follow the turn-off towards San Felipe.
Find us on WAZE Waze as “Hotel Termas de Jahuel”.
What does a stay at Termas de Jahuel include?
Our packages include accommodation with full board—breakfast, lunch and dinner—plus access to indoor and outdoor thermal pools, a hot tub, a sauna and recreational activities. Please check each package for specific details.
Beverages are not included.
How can I book a stay at Termas de Jahuel?
You can book directly through our website or email us at: ✉️ reservas@jahuel.cl
What are the check-in and check-out times?
- Check-in: 2:00 p.m.
- Check-out: 12:00 noon.
Times may vary depending on your package.
What documents do I need at check-in?
All guests must present a valid identity card.
International guests must present their passport.
Are international guests eligible for a VAT exemption?
To qualify for the 19% VAT exemption, international guests must present their passport and immigration card issued by the PDI, and pay in US dollars using an international credit or debit card.
Can I visit Termas de Jahuel for the day?
Yes. We offer Day Passes on selected dates, subject to availability. These include access to the thermal pools and, in some cases, lunch or use of other facilities.
👉 VIEW RATES HERE
What is the hotel’s cancellation policy?
Reservations may be cancelled or modified free of charge up to 72 hours before check-in.
Cancellations made after this deadline, as well as no-shows, will be charged the full booking amount. implicarán el cobro total de la reserva.
Does the hotel have thermal pools?
Yes. We have an outdoor thermal pool and an indoor thermal pool, both supplied by our ancient thermal spring, whose waters are known for their relaxing properties and health benefits.
beneficiosas para la salud.
Does the hotel offer spa services and treatments?
Yes. Our spa offers massages, body therapies and facial treatments designed for a complete relaxation experience.
This service is exclusively available to hotel guests.
Can I book spa treatments without staying at the hotel?
Some treatments may be available to non-resident guests, subject to availability.
Advance booking is recommended.
📞 +56 2 2421 2400 — Select option 3.
What activities are available at the hotel?
During your stay, you can enjoy thermal pools, spa services, walking trails, cycling, tennis, padel, mini golf and seasonal activities.
What kind of cuisine does the hotel offer?
Our cuisine combines Chilean flavours with international influences, using fresh, seasonal ingredients. Lunch and dinner feature a three-course menu thoughtfully prepared by our chef.
Is the restaurant open to non-resident guests?
Yes. Non-resident guests are welcome, subject to availability. We recommend booking in advance by calling +56 2 2421 2400 or emailing recepcion@jahuel.cl.
What are the restaurant’s opening hours?
Breakfast: 8:30 a.m. – 10:30 a.m.
Lunch: 1:00 p.m. – 3:30 p.m.
Dinner: 7:30 p.m. – 10:00 p.m.
Hours are subject to operational changes.
Can you accommodate dietary requirements?
Yes. We offer options for vegetarian and vegan guests, as well as those with food allergies, intolerances or other dietary requirements.
Please let us know when booking and remind our team upon arrival so we can guide you through the available options.
equipo al llegar al hotel, para que podamos orientarte sobre las opciones disponibles.
What are the differences between room categories?
All room categories offer the same standard of comfort, with differences in size, location and views.
Is the hotel pet-friendly?
No. Under hotel policy, pets are not permitted on the premises.
Is the hotel open all year round?
Yes. We are open throughout the year, with experiences tailored to each season.
How many nights do you recommend staying?
We recommend staying for at least two nights to fully enjoy the relaxation and wellness experience.
When is the best time to visit Termas de Jahuel?
Every season offers something special. Winter is ideal for enjoying the thermal pools, while spring and summer are perfect for outdoor activities.
What should I bring for my stay at Termas de Jahuel?
We recommend bringing swimwear, comfortable clothing, walking shoes, sunscreen and a light jacket for the evenings.
The hotel provides pool towels and in-room toiletries.
Does the hotel have parking?
Yes. We offer dedicated guest parking and electric vehicle charging points.
¿Se pueden hacer eventos o reuniones corporativas?
Yes. Termas de Jahuel is an ideal setting for meetings, corporate retreats and business events. We offer fully equipped meeting rooms, accommodation, dining and outdoor spaces, along with everything needed for productive gatherings in surroundings that encourage team connection.
Do you offer packages for seniors?
Yes. We offer special packages from Monday to Thursday for guests over 60.
You can view the rates on our website.